Order Guidelines

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Minimums

Our minimum is 24 pc per design for custom orders and contract orders - 3 ink colors or less and max 2 locations.

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Any orders that require more than 3 ink colors or more than 2 locations (i.e. sleeve print, hip print etc.) must meet the 36 pc minimum.

​Feel free to email info@allcityprint.com if you need help determining your needs.

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Payment

We require all custom orders to be paid 100% in advance before we process your order. 

If your payment has not been made the order will NOT be processed.

 

We accept major credit cards visa, mastercard, discover and american express.​

We do accept checks for qualified clients - feel free to email info@allcityprint.com to see if your account qualifies.

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Work Order

All City Print requires all orders to be submitted with a work order form. Orders will NOT be taken without the work order form - yes, even repeat orders.

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This helps escalate your order and keep production running smooth.

​You can download your PRINT order form here and your EMBROIDERY order form here.​ Our friendly staff is here to help if you have any questions regarding this process - info@allcityprint.com

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Artwork

All City Print requires your artwork to be submitted in a high resolution vector format or at least a 300 dpi graphic.

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Please make sure of the following items before sending:

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• All text is converted to outlines

• All links are embedded or included so we can relink them

• Pantone colors are notated if applicable.

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We will NOT proceed if you submit low quality artwork - if you're unable to obtain the files you need, please reach out to our staff and they're able to assist - info@allcityprint.com.

artwork approvals.

If you're needing a press check (a live printed garment - this will need to be arranged prior to processing your order.)

 

Art approvals will be sent via e-mail within a reasonable time after order has been placed.

 

The digital proof must be approved or acknowledged with a response within 24-48 hours to avoid any delays.

turn arounds and due dates.

Our turnaround time varies from 3-15 business days depending on the current workload, while we try to maintain a 7 business day turnaround at times we have a heavier production load.

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Due dates are really important to us. if you have a specific date you need your project please make sure you note that on your work order form and confirm we are able to complete your order by then.

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changes.

Life happens and changes need to be made - however there are some limitations - you can add additional items to your order and you can change artwork color. 

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Changes will cause a delay - please call the front desk to see how this will effect your order - 360.718.2448.

rush orders.

At times we are able to offer rush service, but sometimes its not available. 

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If you're needing a rush make sure that your work order has been filled out and submitted and then contact our office to confirm we're all to make your deadline.

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Rush fees vary on a job by job basis

quotes.

Quotes expire in 30 days.

 

Quotes are subject to change upon review of the graphic.

 

You will receive your quote within 24-48 hours, if you need it sooner please call to let us know you have a time sensitive project - 360.718.2448.