Our minimum is 24 pc per design for custom orders and contract orders - 3 ink colors or less and max 2 locations.
Any orders that require more than 3 ink colors or more than 2 locations (i.e. sleeve print, hip print etc.) must meet the 36 pc minimum.
Feel free to email if you need help determining your needs.
We require all custom orders to be paid 100% in advance before we process your order.
If your payment has not been made the order will NOT be processed.
We accept major credit cards visa, mastercard, discover and american express.
We do accept checks for qualified clients - feel free to email to see if your account qualifies.
All City Print requires all orders to be submitted with a work order form.
Orders will NOT be taken without the work order form - yes, even repeat orders.
This helps escalate your order and keep production running smooth.
Our friendly staff is here to help if you have any questions regarding this process -
All City Print requires your artwork to be submitted in a high resolution vector format or at least a 300 dpi graphic.
Please make sure of the following items before sending:
• All text is converted to outlines
• All links are embedded or included so we can relink them
• Pantone colors are notated if applicable.
We will NOT proceed if you submit low quality artwork - if you're unable to obtain the files you need, please reach out to our staff and they're able to assist - firstname.lastname@example.org.
If you're needing a press check (a live printed garment - this will need to be arranged prior to processing your order.)
Art approvals will be sent via e-mail within a reasonable time after order has been placed.
The digital proof must be approved or acknowledged with a response within 24-48 hours to avoid any delays.
turn arounds and due dates.
Our turnaround time varies from 3-15 business days depending on the current workload, while we try to maintain a 7 business day turnaround at times we have a heavier production load.
Due dates are really important to us. if you have a specific date you need your project please make sure you note that on your work order form and confirm we are able to complete your order by then.
Life happens and changes need to be made - however there are some limitations - you can add additional items to your order and you can change artwork color.
Changes will cause a delay - please call the front desk to see how this will effect your order - 360.718.2448.
At times we are able to offer rush service, but sometimes its not available.
If you're needing a rush make sure that your work order has been filled out and submitted and then contact our office to confirm we're all to make your deadline.
Rush fees vary on a job by job basis
Quotes expire in 30 days.
Quotes are subject to change upon review of the graphic.
You will receive your quote within 24-48 hours, if you need it sooner please call to let us know you have a time sensitive project - 360.718.2448.